Terms of service

INTRODUCTION

The purpose of this document is to establish and regulate the rules governing the use of this web portal, understood as all pages and content owned by ENTROPIA HEALTH S.L. that can be accessed through the domain: www.sintergialabs.com

Use of the web portal grants the status of user and implies acceptance of all the conditions included in this Legal Notice. The user undertakes to read this Legal Notice carefully each time they intend to use our web portal, as both the portal and the terms of use set out in this Legal Notice may be subject to change.

IDENTIFICATION DETAILS

In compliance with the duty to provide information established in Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the following information is provided:

The owner of this Website is:

ENTROPIA HEALTH S.L., with Tax Identification Number (C.I.F.) B26867101 and registered and tax address at CALLE MARIA DE MOLINA, NUM 54, 28006 MADRID - (MADRID)

USERS

Access to and/or use of this web portal grants the status of USER, who, by accessing and/or using it, accepts the General Terms of Use set out herein. These Terms shall apply regardless of any General Terms and Conditions of Contract that may also be mandatory.

USE OF THE PORTAL

www.sintergialabs.com provides access to various types of information relating to its services, products, information about our company, blog, contact sections and hyperlinks to social networks (hereinafter, the “Content”) belonging to ENTROPIA HEALTH S.L. In addition, this website provides our customers with online access, through the “Customer Access” section, to all services and content related to the provision of our services.

The user assumes responsibility for the use of the portal and its functionalities. This responsibility extends to registration, data collection or completion of forms that may be required to access certain services. During such registration, the user shall be responsible for providing truthful and lawful information.

INTELLECTUAL AND INDUSTRIAL PROPERTY

ENTROPIA HEALTH S.L., either directly or as an assignee, owns all intellectual and industrial property rights relating to its website, as well as the elements contained therein, including, by way of example, blog articles, images, sound, audio, video, software or text; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs required for its operation, access and use, etc., all of which are owned by ENTROPIA HEALTH S.L.

Pursuant to Articles 8 and 32.1, second paragraph, of the Spanish Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, without the authorisation of ENTROPIA HEALTH S.L., is expressly prohibited.

The user undertakes to respect the Intellectual and Industrial Property rights owned by ENTROPIA HEALTH S.L. Unauthorised use of the information contained on this website, as well as any infringement of the intellectual and industrial property rights of ENTROPIA HEALTH S.L., may result in the exercise of the corresponding legal actions and, where applicable, the liabilities arising therefrom.

DISCLAIMER OF WARRANTIES AND LIABILITY

ENTROPIA HEALTH S.L. shall not be held liable, under any circumstances, for damages of any kind that may arise, including but not limited to: errors or omissions in the content, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs through the content, despite having adopted all necessary technological measures to prevent such occurrences.

The content, information and/or advice expressed on this web portal and blog should be understood as being for guidance purposes only. ENTROPIA HEALTH S.L. accepts no liability towards users who make use of such information, as users themselves must determine, according to their own judgement, whether such information is appropriate for their particular circumstances.

ENTROPIA HEALTH S.L. reserves the right to modify the content of the website without prior notice and without limitation. Likewise, the company declines any liability for any damage that may arise from the lack of availability and/or continuity of this Website and the services offered through it.

Likewise, we cannot guarantee the absence of viruses or other elements on the Website that may cause alterations to your computer system.

If you believe that any content and/or information on this Website infringes a legitimate right or applicable law, we would appreciate it if you contacted ENTROPIA HEALTH S.L. so that we may take the appropriate measures.

MODIFICATIONS

ENTROPIA HEALTH S.L. reserves the right to make, without prior notice, any modifications it deems appropriate to its portal, including changing, removing or adding both the content and services provided through it and the way in which they are presented or located on the portal.

RIGHT OF EXCLUSION

ENTROPIA HEALTH S.L. reserves the right to deny or withdraw access to the portal and/or the services offered, without prior notice, either on its own initiative or at the request of a third party, to users who fail to comply with these General Terms of Use.

GENERAL PROVISIONS

ENTROPIA HEALTH S.L. shall pursue any breach of these terms and conditions, as well as any improper use of its portal, by exercising all civil and criminal actions available to it under applicable law.

APPLICABLE LAW AND JURISDICTION

The relationship between ENTROPIA HEALTH S.L., the distributor and the end user shall be governed by applicable Spanish legislation, and any dispute shall be submitted to the Courts and Tribunals of the city of Madrid.

PRIVACY AND DATA PROTECTION POLICY

Additional and detailed information regarding the use of your personal data

Who is the Data Controller responsible for processing your data?

• Identity: ENTROPIA HEALTH S.L.

• Tax Identification Number (CIF): B26867101

• Postal address: CALLE MARIA DE MOLINA, NUM 54, 28006 MADRID - (MADRID)

• Email address: info@sintergialabs.com

• Security Officer or Data Protection Officer (DPO), where applicable: Administration Department

For what purposes do we process your personal data?

We process the personal data you provide to us for the following purposes:

  1. To comply with the obligation to provide information and obtain the consent required under the new European personal data protection regulations.

  2. To manage the customer relationship, prepare quotations or commercial proposals and, where the customer relationship is established, manage the contractual relationship relating to the provision of consultancy services in various areas of regulatory compliance and legal advice, including the corresponding invoicing and collection of fees. Providing data for this purpose is mandatory; otherwise, fulfilment of the contract would not be possible.

  3. To send communications, opinion articles, news and informational circulars prepared by our departments and related to our business activities, unless you indicate that you do not wish to receive them by any available means.

What data do we process?

Within the framework of the services we provide and subject to the purposes to which you have consented, our company will only process data that is strictly necessary for the proper management of the contractual relationship and/or provision of the services, and exclusively the data that you have provided to us.

How long will we process your data?

The personal data you provide will be retained for as long as the contractual/commercial relationship remains in force, or for a period of five years from the date of the most recent business relationship, in accordance with applicable tax regulations.

However, our company may continue to retain your information for the purpose of sending commercial communications that we consider may be of interest to you, unless and until you request its deletion.

You may exercise the rights granted to you under applicable legislation at any time by contacting us through whichever channel is most convenient for you, as explained below.

What is the legal basis for processing your data?

The legal basis for processing your data is the performance of the service contract required to carry out the business transaction, or alternatively, your express consent as the data subject and principal interested party.

To whom will your data be disclosed?

Your data will not be disclosed to any third party unrelated to the provision of the service, except where required by applicable legal obligations. Should this situation change, you will be duly informed and your consent will be requested for such disclosure.

We also inform you that no international data transfers will be carried out.

However, in order to properly provide our services, certain service providers contracted by our company (data processors) may need to access personal information required to perform their functions.

These third-party services are necessary for the development of our activities and the provision of our services. At all times, the processing they carry out is governed by a contract binding the processor to our company.

Under no circumstances will such providers use the information for purposes other than those authorised, and they shall process it in accordance with the guidelines established by our company, our Privacy Policy and the applicable data protection legislation.

As part of our commitment to protecting users' privacy and personal data, our company will select only service providers that offer sufficient guarantees regarding the implementation of appropriate technical and organisational measures, ensuring that processing complies with applicable data protection legislation and safeguards users' rights.

What are your rights when you provide us with your data?

Every individual has the right to obtain confirmation as to whether or not we are processing personal data concerning them.

In this regard, you have the right to request:

• Access: The data subject has the right to obtain confirmation from the data controller as to whether or not personal data concerning them is being processed, as well as detailed information regarding certain aspects of the processing being carried out.

• Rectification: The data subject has the right to request the correction of inaccurate personal data concerning them or the completion of incomplete personal data.

• Erasure: The data subject has the right to request the deletion of their personal data. In all cases, such deletion shall be subject to the limitations established by applicable regulations.

• Restriction of processing: The data subject has the right to request the restriction of the processing of their personal data.

• Objection to processing: In certain circumstances and for reasons relating to their particular situation, data subjects may object to the processing of their data. The company shall cease processing such data unless there are compelling legitimate grounds for processing or where processing is required for the establishment, exercise or defence of legal claims.

• Right to data portability: The data subject has the right to receive the personal data concerning them that they have provided to a data controller in a structured, commonly used and machine-readable format and to transmit such data to another data controller.

You may exercise these rights by contacting the data controller. To do so, you may use the contact details provided at the beginning of this document.

If you wish to obtain additional information regarding the exercise of your rights, you may also contact the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

We also inform you that, where appropriate, you have the right to withdraw at any time the consent you have given for a specific purpose, without affecting the lawfulness of processing based on consent prior to its withdrawal.

If you believe that your rights have not been adequately addressed, you may lodge a complaint with the Spanish Data Protection Agency:

C/ Jorge Juan, 6. 28001 – Madrid.
www.agpd.es.

OUR SECURITY MEASURES

ENTROPIA HEALTH S.L. has adopted the necessary technical and organisational measures appropriate to the level of risk associated with the processing of personal data and its impact on individuals' rights, in order to ensure the security of personal data processing and to comply with the requirements imposed at all times by applicable legislation.

However, users should be aware that Internet security measures are not completely impenetrable and therefore protection against possible unlawful or improper interference cannot be guaranteed. ENTROPIA HEALTH S.L. shall not be held responsible for such interference, provided that it has at all times acted with due diligence to protect personal data in accordance with the law.

INFORMATION AND CONSENT

Processing of CLIENTS' personal data

ENTROPIA HEALTH S.L., with Tax Identification Number (CIF) B26867101, as Data Controller, hereby informs you, in accordance with REGULATION (EU) 2016/679, that personal data is processed for the purpose of supplying and invoicing a service, managing payment through the credit/debit card payment system (POS terminal), and complying with the obligations applicable to the activity.

The supply of the product entails the disclosure of your personal data to the corresponding brand.

You may exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as withdraw any consent you may have provided or obtain further information, by sending your request to:

info@sintergialabs.com
CALLE MARIA DE MOLINA, NUM 54, 28006 MADRID - (MADRID)

COOKIE POLICY

The Website uses a traffic analytics system that employs small programs known as “cookies”, which provide us with certain information regarding use of our Website:

• We may collect information about your computer, including, where applicable, your IP address, operating system and browser type. This information consists of statistical data relating to how you browse our Website. Cookies contain information that is transferred to your computer's hard drive.

• Cookies help us improve our Website and provide a better and more personalised service. In particular, they enable us to:

  1. Estimate visitor numbers and usage patterns.

  2. Store information about your preferences and personalise our Website according to your individual interests.

  3. Speed up your searches.

  4. Recognise you when you return to our Website.

• The ENTROPIA HEALTH S.L. Website uses a web analytics service that enables the measurement and analysis of browsing activity on its web pages.

Through web analytics, information is obtained regarding the number of Users who access the websites, the number of web pages viewed, repeat visits, the browser used and the device or terminal used.

• Unless otherwise indicated, the User gives prior consent to the use of “cookies”. The User also authorises the tracking of their IP address while browsing the Website.

• You may refuse to accept cookies by activating the relevant settings in your browser, which allow you to reject cookies. However, if you select this setting, you may be unable to access certain parts of the Website or benefit from some of our services. Unless you have adjusted your browser settings to reject cookies, our system will generate cookies when you access our Website.

• In accordance with European data protection guidelines and regulations that may be affected by the use of cookies, we inform you that the different Internet browsers include configuration tools that allow the User, if desired, to disable and/or delete these cookies or activate private browsing mode.