Refund policy

SHIPPING RATES

Orders shipped to mainland Spain are delivered within 24–72 hours and have a shipping cost of €3.99.

Orders over €29.90 qualify for free shipping to mainland Spain.

Shipping costs to the Balearic are as follows:

• Balearic Islands: Correos Standard €7.90. Delivery time: 48–72 hours.

At present, due to logistical and customs-related issues, we are unable to ship to the Canary Islands, Ceuta and Melilla. We understand that this is a limitation for our customers in the islands and autonomous cities. We apologise for any inconvenience and are continuing to work towards offering this option in the future.

RETURNS

If you need to make a return, please email us at info@sintergialabs.com
or you can request a return here.

You may request a return within 15 calendar days from the date you receive your order.

Important: the product must be unopened and show no visible signs of use.

Please note that packs must be returned in full, as individual products within a pack cannot be returned separately.

Once we receive the product, we will check that it is in optimal condition. We will then proceed with the corresponding refund for the product, excluding shipping costs.